How to deal with difficult clients

April 27, 2021

Laura Duff

Coaching

“What is a difficult client?” you may ask. Well, I don’t know. Why are you asking me? I’m not a coach, I just write blogs. Anyway, I’m sure that the difficulty of clients depends on who you are as a coach and how you clash with them. This does not make you any less of a good coach. What makes you a good coach is the motivation to learn how to adapt to new things, which is exactly why you are reading this blog.

Here are 3 ways to deal with difficult clients.  

1. Don’t Take Things Personally

Whether your clients are rude to you, or they are loud and speak over you, or whatever the problem is - don’t take it to heart.

2. Stay Calm

Whatever it is that they are doing, don’t react to it. Work with them - not against them. They can annoy you so much and be so difficult that you want to explode - but DON’T. You can do it afterwards, but not in the moment. Pretend that you are chill AF. Be the bigger person. Be Gandhi. WWGD (What Would Gandhi Do?) If you show them no reactions to the way they are acting, and instead treat them like a person, like any other client, they will respect you back. This obviously is different with children, who need discipline. But older clients are past this stage. If you try to teacher-child the clients, they will stop paying you for your course.  

3. Learn What Works For Them

Over time, you will learn how to deal with the clients. I can give you the pointers, but everybody is different. Every client will respond differently to different things. Gauge what they do and don’t respond. Every new challenge in life seems impossible at first, but with anything, all you need to do is ‘keep learning’.  

The team call me the 'mighty Duff'. I'm 19 years old and study Cognitive Science at the University of Edinburgh. Throughout our time together, I'll be writing about topics related to mental health, food and fitness! I'm also a host for the Wedotalk, check them out on YouTube, Spotify or Soundcloud! Down below you'll find my personal links, I make vlogs as a hobby!

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